Tech Request Form & Tech Support

Tue, 09/08/2020 - 9:02am

Tech Request Form:


Resources and Tech News

Chromebook Troubleshooting


Requesting a Chromebook

Please note that there are currently not enough Chromebooks to meet all requests. Please follow the below instructions, and as the supply is replenished, you will receive an email.

1. Parent/guardian should log in to HCPSS Connect

2. From the left menu, last choice, select “Student Technology” then choose “Student Technology” near the top center of the screen

3.   On the HCPSS Student Technology screen, use the drop-down arrows to indicate the Technology Requested for each student. Changes are saved immediately

4. When devices become available, you should receive an email with information about how to schedule a device pick-up. 


Quick tech troubleshooting -- try these things first! 

1) Make sure you're logged into your HCPSS GSuite account and not your personal Google account.  

2) Clear cache & cookies

3) Whenever possible use an updated Chrome browser

4) Close extra apps, windows, and tabs 

5) Restart your device 

6) If siblings are using the SAME CHROMEBOOK Device -- this needs to be done: 1st sibling goes to and logs OUT of GSuite and closes any open tabs including Canvas. 2nd sibling goes to and logs  into GSuite, then follow the directions for joining the meeting. 


Families also may find the following resources to be helpful:

HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.