Tech Help Request Form
ELMS families should use this form to submit a request for tech support. Someone from the ELMS Technology Support team will email you as soon as possible.
https://docs.google.com/forms/d/e/1FAIpQLSf7ERCIwVreDP5zKPOKZP7oTsZUWGbEAWJmPxOj6Lu15RF8MQ/viewform
Parent Technology Resources
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
Lightspeed Parent Portal: Parents/guardians may sign up to receive automated weekly emails on Sunday summarizing their student’s HCPSS Chromebook internet usage.
The automated weekly email also contains an option to sign up for the Lightspeed Parent Portal, which provides near real-time information on a student’s HCPSS Chromebook internet activity and offers the ability to pause web browsing when not on the HCPSS network.
Chromebook Information
- basic overview
- for Chromebook system errors
- for Chromebook to WiFi connection
- for other issues, go to Student Technology Resources (on bottom of hcpss.me), scroll to Resources, and click on Chromebooks
Chromebook Troubleshooting
2) Check to make sure Chrome is updated
3) Shut down your device and then restart it
Additional Resources
- Student Technology Resources: Provides guides, resources, and videos for HCPSS student technology. Below are some direct links to commonly used resources:
- Canvas Orientation - includes how to navigate Canvas
- Chromebooks - provides a variety of resources for using an HCPSS Chromebook