Tech Request Form:
https://docs.google.com/forms/d/e/1FAIpQLSf7ERCIwVreDP5zKPOKZP7oTsZUWGbEAWJmPxOj6Lu15RF8MQ/viewform
Resources and Tech News
Chromebook Troubleshooting
- basic overview
- for Chromebook system errors
- for Chromebook to WiFi connection
- for Chromebook printing
- for other issues, go to Student Technology Resources (on bottom of hcpss.me), scroll to Resources, and click on Chromebooks
Requesting a Chromebook
Please note that there are currently not enough Chromebooks to meet all requests. Please follow the below instructions, and as the supply is replenished, you will receive an email.
1. Parent/guardian should log in to HCPSS Connect
2. From the left menu, last choice, select “Student Technology” then choose “Student Technology” near the top center of the screen
3. On the HCPSS Student Technology screen, use the drop-down arrows to indicate the Technology Requested for each student. Changes are saved immediately
4. When devices become available, you should receive an email with information about how to schedule a device pick-up.
Quick tech troubleshooting -- try these things first!
1) Make sure you're logged into your HCPSS GSuite account and not your personal Google account.
3) Whenever possible use an updated Chrome browser
4) Close extra apps, windows, and tabs
5) Restart your device
6) If siblings are using the SAME CHROMEBOOK Device -- this needs to be done: 1st sibling goes to Hcpss.me and logs OUT of GSuite and closes any open tabs including Canvas. 2nd sibling goes to HCPSS.me and logs into GSuite, then follow the directions for joining the meeting.
Families also may find the following resources to be helpful:
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Student Technology Resources: Provides guides, resources, and videos for HCPSS student technology. Below are some direct links to commonly used resources:
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Canvas Orientation - includes how to navigate Canvas
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Google Meet - includes a video overview of how to login
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Chromebooks - provides a variety of resources for using an HCPSS Chromebook
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Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the hcpss.me website, which also includes user directions.